Building Management Operations Update
Here's a quick update on how the Building Management Office has changed our operations:
We are available to all Tenants, Staff and Vendors Monday - Friday from 8am to 5pm by E-Mail, Phone & or scheduled Video Conference. Additionally, we will have one employee on site each day (except Fridays) but ask that you stop by Suite 1030 after calling or e-mailing us first. The Suite 1030 doors will remain locked during the day (press doorbell).
Onsite Hours: Mon - Thu 9am - 5pm and Friday by appointment. To maintain physical distancing protocols, only 1-2 members of the office will be in at any given time Mon-Thu. The rest of the office is available by e-mail, phone and video conference (via RingCentral).
Office Phone: (415) 421-7221 is available 24/7. During Business Hours, our Tenant Services Coordinator is answering calls. If calling after hours or if Fran is unavailable, you may leave a message with our answering service or simply leave a voicemail. Our Answering Service will contact us directly in case of emergency.
- If you need to place a Work Order for Engineering or Janitorial (or to reserve the Mayan Room), login at www.450Sutter.com and click "Tenant Resources"
- If you need to Pay Rent, adjust your Auto-Pay setup, view Statements and review your Lease Agreement visit www.450Sutter.com and click "Tenant Portal"
- To look up answers to Frequently Asked Questions, review the Latest Building News, Post Classified Ads and Discuss Ideas with your neighbors, visit www.450Sutter.com and click "Tenant Resources", then "Community Forum"
- Contact ChadM@harsch.com for any Login Credential Issues.
Building Employee Hours:
- Engineers are onsite during business hours during weekdays (excluding holidays).
- Janitorial Dayporters are onsite during business hours during weekdays (excluding holidays) for common area / restroom cleaning and to assist with spills during the day. We've hired an additional Dayporter whose sole job is to clean high-touch surfaces all day. Surfaces include Building & Garage Entry Doors, Tenant Suite Door Handles, Restroom Door Handles & Fixtures and Elevator buttons (both on the floors and inside the cabs).
- Janitorial Night Crew is onsite 6pm - 2am during weekdays (excluding holidays). This crew is responsible for the bulk of Janitorial Services, including Compost, Recycling & Trash removal, vacuuming/sweeping suites and any additional requested detail cleaning. Contact FranW@harsch.com for quotes and scheduling of additional janitorial services (or to report missed cleanings).
- Lobby Staff (Gordon & Irma) are onsite during weekdays from 7am - 4pm (excluding holidays). Lobby Staff or Security will be in the Lobby 24/7. The Lobby desk phone number is (415) 434-6302.
- Parking Attendants are onsite while the 450 Sutter Garage is open. Valet is no longer offered. Garage Hours are Monday - Friday 5am-9pm, Saturdays 7am-7pm and closed on Sundays, but may change in the future if demand increases during the weekends.
- Security is onsite during weekdays 3pm - 7am and 24 hours during weekends and holidays. The Security Mobile phone number is (415) 660-6080.